Curvana Return & Exchange Policy

At Curvana, we want you to love every purchase. If you're not completely satisfied with your order, our return and exchange policy makes the process easy and hassle-free.

1. Return Policy

  • Return Window: You can request a return within 30 days of receiving your order.

  • Return Conditions:

    • Items must be unworn, unwashed, and undamaged in their original condition.
    • All original tags and packaging must be intact.
    • Certain items (such as intimate wear and swimwear) may not be eligible for returns due to hygiene reasons unless there is a quality issue.

  • Return Process:

    1. Contact Curvana Customer Service with your order number and reason for return.
    2. Once approved, return the item along with all accessories and the invoice.
    3. We will process your refund within 7 business days after receiving the returned item. The refund will be credited back to your original payment method.

  • Return Shipping Fee:

    • If the return is due to a product defect or quality issue, Curvana will cover the return shipping cost.
    • If the return is due to personal reasons (e.g., size not fitting, change of mind), the customer is responsible for the return shipping fee.

2. Exchange Policy

  • Exchange Window: You can request an exchange within 30 days of receiving your order.

  • Exchange Conditions:

    • Items must be unworn, unwashed, and undamaged in their original condition.
    • All original tags and packaging must be intact.

  • Exchange Process:

    1. Contact Curvana Customer Service with your order number and reason for exchange.
    2. Once approved, return the item along with all accessories and the invoice.
    3. After receiving the returned item, we will process the exchange within 7 business days and send out the replacement item.

  • Exchange Shipping Fee:

    • If the exchange is due to a product defect or quality issue, Curvana will cover both return and reshipping costs.
    • If the exchange is due to personal preference (e.g., size or color change), the customer is responsible for shipping costs.

3. Important Notes

  • Please contact Curvana Customer Service before returning or exchanging any item, as unauthorized returns may not be accepted.
  • We recommend using a trackable shipping method for returns to ensure the package is safely delivered.
  • Refund processing time may vary depending on your payment provider. Please check with your bank or payment service for details.

Curvana is committed to providing a smooth shopping experience. If you have any questions, feel free to contact our Customer Support Team for assistance!